About Us:
In Medialaugh We specialize in outsourcing talent from Argentina, a key regional hub for ad tech and programmatic buying. With a highly skilled workforce, we provide experts who seamlessly integrate into your operations, streamlining processes, optimizing programmatic buying, and maximizing data utilization.
Cuebiq is a leading offline intelligence and measurement company dedicated to helping marketers understand the true impact of their cross-channel advertising in the offline world.
We leverage advanced location data to provide actionable insights, drive measurable outcomes, and increase return on ad spend (ROAS). Our commitment to privacy and responsible data usage sets us apart in the industry, ensuring that our data collection practices uphold the highest ethical standards.
Job Description:
Cuebiq, through Medialaugh, is looking for a data-driven Client Operations Specialist to join our Operations team. The Cuebiq Operations team plays a pivotal role in the success of our products and client success. With hundreds of campaigns each year, this role is essential in delivering valuable insights, campaign maintenance, and platform performance to all our clients.
If you are eager to join a driven, critical-thinking, and innovative team, we would love to hear from you!
Key Responsibilities:
• Coordinate and implement all assigned campaigns with a focus on quality to maintain strong partnerships and the success of the partner’s products and platform.
• Manage all flows of customer requests and issues via Salesforce and the Cuebiq Experience Cloud Portal.
• Establish yourself as a key interface and go-to team member for questions related to campaign setup, campaign strategy, troubleshooting, and delivery.
• Develop an in-depth knowledge of core products and managed accounts, and leverage this knowledge to successfully manage Cuebiq’s operations.
• Provide top-notch operational support to ensure the successful understanding, evaluation, and adoption of Cuebiq’s products.
• Establish and monitor key metrics to ensure timely delivery and client satisfaction.
• Prepare detailed analyses of Cuebiq’s performance to support business decisions and improve processes.
Key Skills and Experience:
• At least 2 years of experience in customer-facing pre/post-sales operations or a similar role.
• Experience working with Ad Agencies, DSPs, DMPs, and Ad Servers.
• Strong attention to detail.
• AdOps experience.
• Strong project management and continuous improvement skills.
• Ability to multitask, stay flexible, and prioritize accordingly in a very fast-paced environment.
• Excellent interpersonal skills, with the ability to create sustainable partnerships at all levels of the organization.
• Proficient in SQL (Structured Query Language) for database querying, management, and analysis.
• Advanced knowledge of the MS Office Suite (Excel is a must).
• Understanding of the mobile industry and geospatial technologies.
Who you are:
• Easy to work with – Approachable and enthusiastic about resolving challenges and assisting colleagues.
• Highly Coachable – Eager to take feedback and view each day as an opportunity to learn, adapt, and achieve new heights.
• High Level of Ownership – Posses strong sense of responsibility, take charge of challenges, and embrace mistakes as opportunities for growth.
• Critical Thinker – Passionate about insights and able to substantiate ideas with data.
• Seeks Continuous improvement – Consistently looking for ways to expand skills and knowledge.